Important Updates on HRA's COVID-19 Response

We continue to take the health and well-being of our community, our clients and our staff very seriously. Like others, we are closely monitoring the effects of the Coronavirus (COVID-19) Pandemic and continuously reviewing guidance from the Centers for Disease Control and the State of Connecticut’s Department of Public Health.

HRA’s programs and services continue to be offered in support of our community to the best of our ability and many of our facilities remain closed to the general public. HRA has established a reopening committee and has developed a phased reopening plan beginning with some Early Childhood classrooms during the month of July. Over the next few weeks, HRA will continue to prepare our facilities for reopening following Federal, State, and Local Guidelines.

Since our formal closure on March 18th, 2020, HRA has:

  • Served over 5,328 individuals from 2,604 Households
  • Completed over 530 Federal and State Income Tax Returns through our Virtual VITA method.
  • Completed over 780 Energy Assistance Applications. Over $3.0 Million in assistance has been provided during the 2019-2020 season.
  • Served over 1,200 families per month, at an average of 300 per week at our Food Pantry.

Here are some new rules that will go into effect when facilities and programs begin reopening:

  • If you are experiencing any Flu-like Symptoms, please do not visit any HRA facility. Staff members will continue to be available remotely for all programs and services.
  • In-Person Services will be provided by appointment only for those who are unable to interact with us remotely.
  • Masks will be required for all Staff, Clients and Visitors entering any HRA facility for In-Person Services. Disposable Masks will be available for those who may have forgotten one.
  • Hand Sanitizer stations will be available at all entry and exit ways at each facility.
  • Social Distancing Measures are now in-place. Signage and markers will be present at each location. Locations will be limited to how many people can enter at any time.

Additional Updates:

  • HRA’s Early Childhood Program will begin opening classrooms, in limited capacity, during the month of July as part of HRA’s first phase.
  • HRA’s New Britain Food and Resource Center (Food Pantry) will continue to distribute food to families in need using the “Grab and Go” method.
  • HRA’s FREE Income Tax Assistance Program continues to offer Virtual Services. Limited In-Person options are also available. Visit  or call the VITA team at 860-225-1084 for more information on these options.
  • HRA’s Summer Youth Employment and Learning Program is now in operation for the summer.
  • HRA also continues to operate other Essential Services and programs during this time such as Energy Assistance, Financial Coaching, Case Management Services, Health and Wellness Services and Employment and Training services.

We thank you for your patience and understanding during this unprecedented time. 

Human Resources Agency of New Britain

180 Clinton Street
New Britain, CT, 06053
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Phone: (860) 225.8601
Fax: (860) 225.4843

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