Community Service Case Managers

Providing one-stop case management since 1964.

Referrals to assistance and pre-application determination for:

Download printable flyer »

Locations:
336 Arch Street
New Britain, CT

55 South Street
Bristol, CT

Call for appointment:
New Britain: (860) 225.1084
Bristol:          (860) 584.2725
Walk-in for emergencies

Office Hours:  
Monday – Friday 
8:30 am – 4:30 pm
Closed for lunch: 12:00pm-1:00pm

Plymouth residents only:
Town of Plymouth Human Services
80 Main Street
Terryville, CT  06786

Call for appointment:
(860)
585.4028
Walk-in for emergencies

Office Hours:
Monday-Thursday: 8:00am-5:00pm
Friday: 8:30am-12:00pm

  • Housing
  • Food stamps
  • Family crisis
  • Child and senior support services
  • Unemployment services
  • Pre-application for all Connecticut Department of Social Services Programs
  • Other assistance

There are no eligibility requirements to meet with a case manager. However, specific programs (to which you may be referred) may have eligibility requirements. Case managers' services are offered free of charge.

 

Hurricane Maria's aftermath still affecting New Britain

HRA CASE MANAGERS HELP PEOPLE
DISPLACED BY HURRICANES

 

NBC CT REPORTS ON HRA'S CASE MANAGER
HELP TO THOSE DISPLACED BY HURRICANES

 

 

NOW ACCEPTING APPLICATIONS FOR NO COST HEALTHY CFSP
FOOD PACKAGES FOR THE
ELDERLY

 

USDA Non-discrimination policy


Success Story

“Lena” (fictitious name) came to one of HRA’s community case managers with an emergency – she had just received a shut-off notice from the gas company because she did not have the money to pay her bills. Her income was below poverty level and her son was only receiving social security insurance. While completing the application for energy assistance, the case manager learned that Lena was eligible for – but not receiving – food stamps (SNAP). Together, they completed applications for both energy and SNAP assistance. Later that same day, CT DSS approved Lena’s application for SNAP assistance. Relieved and grateful, Lena called to thank her case manager – with this help she could feed her family and pay her bills on time.


Contact Information

Juan Berrios, Financial & Community Services Program Manager
Barbara Parsons, Director

Phone:
Fax:

(860) 225.1084
(860) 612.2758


For more information about community case managers, visit the CT Department of Social Services.

Program funded by the Connecticut State Department of Social Services (CT DSS).
Human Resources Agency of New Britain

180 Clinton Street
New Britain, CT, 06053
Directions ›

Phone: (860) 225.8601
Fax: (860) 225.4843

CAFCA's Automated Benefits Calculator
CAFCA's Automated Benefits Calculator ›
Regional Locations:

55 South Street
Bristol, CT
(860) 584-2725
Directions ›

New Britain Locations:

57 Arch Street
(860) 826.4482
Directions ›

336 Arch Street
(860) 225.1084
Directions ›

83 Whiting Street
(860) 826.4741
Directions ›

58 Scarlett Drive
(860) 826.6991
Directions ›


55 Broad Street
(860) 612.1784
Directions ›

35 Oak Street
(860) 826.4676
Directions ›