Community Service Case Managers

Providing one-stop case management since 1964.

Referrals to assistance and pre-application determination for:

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Locations:
336 Arch Street
New Britain, CT

55 South Street
Bristol, CT

Call for appointment:
New Britain: (860) 225-1084
Bristol:          (860) 584-2725
Walk-in for emergencies

Office Hours:  
Monday – Friday 
8:30 am – 4:30 pm
Closed for lunch: 12:00pm-1:00pm

Plymouth residents only:
Town of Plymouth Human Services
80 Main Street
Terryville, CT  06786

Call for appointment:
(860)
585-4028
Walk-in for emergencies

Office Hours:
Monday-Thursday: 8:00am-5:00pm
Friday: 8:30am-12:00pm

  • Housing
  • SNAP (Food Stamps)
  • Family crisis
  • Child and senior support services
  • Unemployment services
  • Pre-application for all Connecticut Department of Social Services Programs
  • Other assistance

There are no eligibility requirements to meet with a case manager. However, specific programs (to which you may be referred) may have eligibility requirements. Case managers' services are offered free of charge.

 USDA Non-Discrimination Statement

BRISTOL COVID-19 GUIDE

BRISTOL RESOURCE GUIDE (SPANISH)

HURRICANE MARIA'S AFTERMATH STILL AFFECTING NEW BRITAIN

HRA CASE MANAGERS HELP PEOPLE
DISPLACED BY HURRICANES

NBC CT REPORTS ON HRA'S CASE MANAGER
HELP TO THOSE DISPLACED BY HURRICANES

 

ELDER ABUSE ASSISTANCE - NEW

Elder abuse goes largely undetected because the victims are often afraid to report their abuse. But the growing numbers of assault, neglect, financial exploitation and economic fraud tell us that elder abuse is on the rise.

HRA's Victim Advocates, Elderly, Financial and Community Case Management professionals have teamed up to help older victims navigate legal and financial systems and provide case management referrals so they can maintain their independence and self-sufficiency.

CONTACT OUR ELDERLY SERVICES PROGRAM MANAGER:
Nancy Shannon @ 860/826-2282

 

City programs to focus on crime victims' rights

 

 

NOW ACCEPTING APPLICATIONS FOR NO COST HEALTHY CFSP
FOOD PACKAGES FOR THE
ELDERLY

 


Success Story

“Lena” (fictitious name) just lost her job and came to HRA for help with Department of Social Services (DSS) SNAP and medical benefits applications for herself and her child. Without her job she was in arrears on her rent and needed food. Lena made it clear she just wanted a temporary helping hand until she got another job.

This single mother decided to leave Puerto Rico after Hurricane Maria because she wanted a more stable and better life for her family. But she didn’t leave the island until she had a job in New Britain. Unfortunately, this was the job she just lost but she was determined to find another good one quickly.

HRA’s Case Manager helped her complete both applications and offered Lena assistance in paying her overdue rent to avoid eviction and homelessness. Lena was relieved she wouldn’t have to live in a motel; car; shelter or on the streets and gratefully accepted the help from the DSS Hurricane Maria Victim funds. The landlord agreed to a mediation and to stop her eviction because of this funding.  Our Case Manager also referred her to “For Goodness Sake” to get help furnishing her apartment.

Lena got a new job and stabilized her life with HRA’s assistance and DSS Hurricane Maria Victim funds. Her rent is in good standing, she will receive energy assistance and SNAP benefits. She also scheduled an appointment with HRA’s Assets Management Coordinator to learn how to better manage her money.


Contact Information

Juan Berrios, Financial & Community Services Program Manager
Barbara Parsons, Director

Phone:
Fax:

(860) 225.1084
(860) 612.2758


For more information about community case managers, visit the CT Department of Social Services.

Program funded by the Connecticut State Department of Social Services (CT DSS).
Human Resources Agency of New Britain

180 Clinton Street
New Britain, CT, 06053
Directions ›

Phone: (860) 225.8601
Fax: (860) 225.4843

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Regional Locations:

55 South Street
Bristol, CT
(860) 584-2725
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New Britain Locations:

336 Arch Street
(860) 225.1084
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144 Clinton Street
(860) 826.6991
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83 Whiting Street
(860) 826.4741
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55 Broad Street
(860) 612.1784
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35 Oak Street
(860) 826.4676
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