Community Service Case Managers

Providing one-stop case management since 1964.

Referrals to assistance and pre-application determination for:

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336 Arch Street,
New Britain, CT

Call for appointment:
(860) 225.1084
Walk-in for emergencies

Office Hours:
Monday – Friday,
8:30 am – 4:30 pm

  • Housing
  • Food stamps
  • Family crisis
  • Child and senior support services
  • Unemployment services
  • Pre-application for all Connecticut Department of Social Services Programs
  • Other assistance

There are no eligibility requirements to meet with a case manager. However, specific programs (to which you may be referred) may have eligibility requirements. Case managers' services are offered free of charge.



Success Story

“Lena” (fictitious name) came to one of HRA’s community case managers with an emergency – she had just received a shut-off notice from the gas company because she did not have the money to pay her bills. Her income was below poverty level and her son was only receiving social security insurance. While completing the application for energy assistance, the case manager learned that Lena was eligible for – but not receiving – food stamps (SNAP). Together, they completed applications for both energy and SNAP assistance. Later that same day, CT DSS approved Lena’s application for SNAP assistance. Relieved and grateful, Lena called to thank her case manager – with this help she could feed her family and pay her bills on time.

Contact Information

Juan Berrios, Financial & Community Services Program Manager
Barbara Parsons, Director


(860) 225.1084
(860) 612.2758

For more information about community case managers, visit the CT Department of Social Services.

Program funded by the Connecticut State Department of Social Services (CT DSS).
Human Resources Agency of New Britain

180 Clinton Street
New Britain, CT, 06053
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Phone: (860) 225.8601
Fax: (860) 225.4843

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Regional Locations:

85 West Main Street
Meriden, CT
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37 Marne Street
Hamden, CT
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560 E.T. Grasso Boulevard
New Haven, CT
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55 South Street
Bristol, CT
(860) 584-2725
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New Britain Locations:

57 Arch Street
(860) 826.4482
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336 Arch Street
(860) 225.1084
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83 Whiting Street
(860) 826.4741
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58 Scarlett Drive
(860) 826.6991
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18 Armistice Street
(860) 826.2282
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55 Broad Street
(860) 612.1784
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35 Oak Street
(860) 826.4676
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