Energy Assistance

Keeping low-income households warm and safe during the winter months since 1979.

Last winter 9,259 people stayed warmer with a combination of funds made available through our Energy Assistance Program.

2018 Poverty Guidelines»
2018 Energy Guidelines
Energy Checklist-English
Energy Checklist-Spanish

Applications begin: August 1, 2018

Application deadline: May 2019

Services Offered:
  • Vendor mediation
  • Funding to help pay bills

These services are offered free of charge to those who meet the 2018 Poverty Guidelines for Energy Assistance.







 HRA Community Center

336 Arch Street
Office hours:
Monday - Friday, 8:30am - 4:30pm
24/7 call center for appointment:
(860) 356-2000


55 South Street
Office hours:
Monday - Friday, 8:30am - 4:30pm
24/7 call center for appointment:
(860) 356-2000





New Britain senior citizens may apply by
appointment only at:

New Britain Senior Center
55 Pearl Street, New Britain
Office hours:
Tuesdays, 9:00am-12:00pm
Call for appointment:|
(860) 826-3553


Above: All energy staff get trained on latest information.


Bring copies of all of the following to your appointment:

Current Identification, Bills & Assets:
Current Income Documentation:
  • Social Security cards for ALL household members
  • Birth dates for ALL household members
  • Current utility bills (light and gas bills)
  • Current rent receipt or lease. If you are on Section 8, bring in the Section 8 Voucher. All information must contain landlord’s name, address and telephone number.
  • For homeowners: current documentation of mortgage payment (or property tax receipt if mortgage is paid off)
  • Current, complete statements of all liquid assets (bank accounts, credit union accounts, stocks, IRA, etc.)
  • Last 4 paystubs and/or workman’s compensation benefits prior to your appointment date
  • Social Security and/or Supplemental Security Income and Veterans benefits verification (current month)
  • Pension Verification (current month)
  • Unemployment history printout (within 24 hours prior to your appointment)
  • Alimony/child support legal documents
  • For landlords: rental income from your tenants
  • Self-employment worksheet (HRA will give you this on the day of your appointment); copy of your most recently filed tax return and all schedules.
    Note: income tax returns will not be accepted as proof of income


Success Story

"Melissa" (fictitious name), a young mother receiving state assistance, came to the Energy Assistance office last year, desperate for help. Her utility bills were over $1,000 per month and she couldn’t make payments. The case manager developed a payment plan with the utility companies so she could pay off her debts. She also helped Melissa lower her monthly bills by making her home more energy efficient with weatherization assistance. The case manager then helped Melissa create a resume and search for a job. Melissa is now working 30 hours a week, is no longer collecting state assistance and has paid off all of her debt.

Last winter (2011), over 6,000 low-income New Britain residents stayed warm with help from HRA’s Energy Assistance Program.

Contact Information

Barbara Parsons, Director
Melissa Lebron, Energy and Housing Services Program Manager


(860) 225.1084
(860) 612.2758

For more information on energy assistance, visit the Connecticut Department of Social Services.

Program funded by the Low-Income Housing and Energy Assistance Program (LIHEAP) and the Connecticut Department of Social Services (CT-DSS).
Human Resources Agency of New Britain

180 Clinton Street
New Britain, CT, 06053
Directions ›

Phone: (860) 225.8601
Fax: (860) 225.4843

CAFCA's Automated Benefits Calculator
CAFCA's Automated Benefits Calculator ›
Regional Locations:

55 South Street
Bristol, CT
(860) 584-2725
Directions ›

New Britain Locations:

336 Arch Street
(860) 225.1084
Directions ›

144 Clinton Street
(860) 826.6991
Directions ›

83 Whiting Street
(860) 826.4741
Directions ›

55 Broad Street
(860) 612.1784
Directions ›

35 Oak Street
(860) 826.4676
Directions ›