Energy Assistance

Keeping low-income households warm and safe during the winter months since 1979.

Last winter over 6,500 people stayed warmer with a combination of funds made available through our Energy Assistance Program.

Services Offered:
  • Vendor mediation
  • Funding to help pay bills

These services are offered free of charge to those who meet the  Poverty Guidelines for Energy Assistance.



Bring copies of all of the following to your appointment:

Current Identification, Bills & Assets:
Current Income Documentation:
  • Social Security cards for ALL household members
  • Birth dates for ALL household members
  • Current utility bills (light and gas bills)
  • Current rent receipt or lease. If you are on Section 8, bring in the Section 8 Voucher. All information must contain landlord’s name, address and telephone number.
  • For homeowners: current documentation of mortgage payment (or property tax receipt if mortgage is paid off)
  • Current, complete statements of all liquid assets (bank accounts, credit union accounts, stocks, IRA, etc.)
  • Last 4 paystubs and/or workman’s compensation benefits prior to your appointment date
  • Social Security and/or Supplemental Security Income and Veterans benefits verification (current month)
  • Pension Verification (current month)
  • Unemployment history printout (within 24 hours prior to your appointment)
  • Alimony/child support legal documents
  • For landlords: rental income from your tenants
  • Self-employment worksheet (HRA will give you this on the day of your appointment); copy of your most recently filed tax return and all schedules.
    Note: income tax returns will not be accepted as proof of income





 HRA Community Center

336 Arch Street
Office hours:
Monday - Friday, 8:30am - 4:30pm
24/7 call center for appointment:
(860) 356-2000


55 South Street
Office hours:
Monday - Friday, 8:30am - 4:30pm
24/7 call center for appointment:
(860) 356-2000





New Britain senior citizens may apply by
appointment only at:

New Britain Senior Center
55 Pearl Street, New Britain
Office hours:
Tuesdays, 9:00am-12:00pm
Call for appointment:|
(860) 826-3553


Above: All energy staff get trained on latest information.


Success Story

Maria’s (fictitious name) former husband left her with 3 children under the age of 5, no income and a skyrocketing electric bill. The electric bill was so high that the utility company was on the verge of disconnecting her power. When the notice arrived, Maria came to HRA for help.

One of our intake specialists helped her get enrolled and approved for energy assistance. The intake specialist then mediated a payment plan with the utility company and got Maria enrolled in the Matching Payment program which made an affordable monthly budget plan for Maria.

Eventually, her former husband sent a limited amount of child support money and Maria got a part-time job. The intake specialist connected Maria to one of our Community Services Case Managers who referred her to our food pantry and Early Childhood Education Program. Her children enrolled and are thriving in the program. The case manager is now helping Maria with her plan to further her education and reboot her career.

Contact Information

Barbara Parsons, Director
Melissa Lebron, Energy and Housing Services Program Manager


(860) 225-1084
(860) 612-2758

For more information on energy assistance, visit the Connecticut Department of Social Services.

Program funded by the Low-Income Housing and Energy Assistance Program (LIHEAP) and the Connecticut Department of Social Services (CT-DSS).
Human Resources Agency of New Britain

180 Clinton Street
New Britain, CT, 06053
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Phone: (860) 225.8601
Fax: (860) 225.4843

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Regional Locations:

55 South Street
Bristol, CT
(860) 584-2725
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New Britain Locations:

336 Arch Street
(860) 225.1084
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144 Clinton Street
(860) 826.6991
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83 Whiting Street
(860) 826.4741
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55 Broad Street
(860) 612.1784
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35 Oak Street
(860) 826.4676
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