Volunteer Income Tax Assistance

Increasing the number of families claiming the EITC
(Earned Income Tax Credit).

Last day to file tax returns:
April 17, 2018

Call for an appointment:
(860) 356.2000

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-New Britain

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Program offers:

  • Preparation and filing of annual tax returns by IRS-certified volunteers. All volunteers must be certified in Standards of Conduct (Ethics) and Current Tax Law along with other IRS required training. Training is updated annually.
  • Free of charge service to families and individuals whose total household income is $54,000 or less.

All information is kept strictly confidential.

 Over 6,100 tax returns filed in 2018
Tax filers receive over $9.5 million in
Federal refunds 

Call today for your appointment: (860) 356.2000

Bring to Your Appointment:

  • Photo identification or Valid driver's license
  • Social Security cards or Individual Taxpayer ID Number(s) for all household members
  • Birth dates for you, your spouse and your dependents
  • Wage and earning statement(s) forms W-2, W-2G, 1099-R, from all employers
  • Interest and dividend statements from all banks (Form 1099)
  • Forms 1095 A, B or C, Affordable Care Act Statements
  • Copy of last year’s federal and state returns if available
  • Proof of bank account routing numbers and account numbers for direct deposit (blank check or a letter from your bank)
  • Other relevant information:
    • Receipts from child care providers, with provider’s identifying number
    • Education expenses and student loan information
    • List of all business income and expenses, if applicable
  • Married taxpayers filing a joint return: both spouses must be present to sign required forms

Above: Oak Street Volunteers & Staff
Oak Street Volunteers & Staff file the most VITA tax returns in CT

Above: Arch Street Volunteers and Staff


Above: Bristol Volunteers Above: Wallingford Volunteers




Success Story

“Juanita” (fictitious name), a single mother, came out of jail after 120 days with nothing – except accumulating debt. She lost her 2 jobs, her apartment, her car and all of her furnishings. While she was in jail her mother took custody of her 2 boys, aged 17 and 9.

HRA’s VITA for Adults Program helped her get back on her feet by preparing her tax return. Between Earned Income Tax Credits (EITC) and other child tax credits, her tax refund was over $8,000. She paid off her utility debt and was able to put down a deposit and first month’s rent on a new apartment. Juanita was also able to purchase clothing for her children and the furniture she needed for her new home.

HRA’s help did not end with preparing her taxes. Juanita’s case manager helped her get one of her jobs back within one month of her release. She has a good full-time job and uses public transportation. In addition, her case manager helped her get food from HRA’s New Britain Food and Resource Center as well as SNAP and energy assistance.

Juanita’s mother lives with her and takes care of her children while she’s at work. Her oldest son participated in HRA’s Summer Youth Employment Program and she plans to participate in HRA’s IDA program so she can save for another car.

Program Locations - See 2017 VITA Locations & Hours

Contact Information

Marlo Greponne, Director
Juan Berrios, Community and Financial Services Program Manager

Volunteers - please visit the Volunteer Portal
for blogs and news updates.

Appointments: (860) 356-2000
Questions): (860) 612.3917
Fax: (860) 225.4843

For more information on tax preparation, visit the Internal Revenue Service (IRS) website.

Program funded by American Savings Foundation, United Way of Central and Northeastern CT, United Way of West Central CT, United Way of Meriden and Wallingford, United States Department of the Treasury, and the Internal Revenue Service
Human Resources Agency of New Britain

180 Clinton Street
New Britain, CT, 06053
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Phone: (860) 225.8601
Fax: (860) 225.4843

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Regional Locations:

55 South Street
Bristol, CT
(860) 584-2725
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New Britain Locations:

57 Arch Street
(860) 826.4482
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336 Arch Street
(860) 225.1084
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83 Whiting Street
(860) 826.4741
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58 Scarlett Drive
(860) 826.6991
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55 Broad Street
(860) 612.1784
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35 Oak Street
(860) 826.4676
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