Senior Transportation Services

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55 South Street
Bristol, CT

Call for appointment:
(860) 589-6968
Walk-ins also welcome

Office hours:
Monday – Friday
8:00 am – 12:30 pm

Dial-A-Ride and other transportation service for  Bristol & Plainville seniors to help them live independently.

Transportation to:

  • Medical appointments - Scheduling Priority
  • Grocery stores
  • Social engagements
  • Bristol & Plainville Senior Centers



        Age 55+ or disabled

                         Age 60+   
      Plainville Senior Center Member




Donations welcome

Transportation Hours Monday-Friday:
First pick-up: 8:45am
Last pick-up: 1:00pm
Return trips can be any time until 3:00pm
No van service on Holidays and when the Bristol School system is closed.



To Arrange Service: 
Call: 860/589-6968 at least 24/48 hours ahead of time
Rides must be reserved by 11:00am the day prior
Be prepared to give the rider's full name, telephone number, appointment time and destination address.

 Learn more about our senior homemaker & companion services

AAA study: Seniors need more talk about driving safely



"For those of us who don't drive Dial-a-Ride is a godsend. It allows us to do the things we need to do and wouldn't be able to do otherwise. You are always so pleasant, thoughtful and helpful to me. I can't begin to tell you how very much I appreciate it and all that you do for me. THANK YOU!!!"   Fran Martin



The Human Resources Agency of New Britain, Inc. operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he have been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Human Resources Agency of New Britain, Inc.
COMPLAINTS: Any person who believes that he or she has been subject to discrimination prohibited under Title VI of the Civil Rights Act of 1964, may file a discrimination complaint with:

Director of Human Resources
HRA of New Britain, Inc.
180 Clinton Street
New Britain, CT 06053
(860) 225-8601

Complaints must be filed in writing and signed by the complainant or a representative and should include the complainant’s name, address, and contact information.  Complaints must be filed within 180 days of the date of the alleged discriminatory act.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordination, East Building , 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590, Phone: 888-446-4511                                                                 
If information is needed in another language, contact: 860-225-8601
Si necesita informacion en español por favor llama (860) 225-8601

Jezeli informacje benda potrzebne w innym jezyku prosze dzwonic pod numer 860-225-8601

Complaint Procedure

Complaint Form

Contact Information

Barbara Parsons, Director

Nancy Shannon, Elderly Services Program Manager 


(860) 826.2282
(860) 348.0360
(860) 589-6968

For more information on elderly services, visit:

Program funded by the CT Department of Transportation, North Central Area Agency on Aging (NCAA), Cities of Bristol & Plainville, CT
Human Resources Agency of New Britain

180 Clinton Street
New Britain, CT, 06053
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Phone: (860) 225.8601
Fax: (860) 225.4843

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Regional Locations:

55 South Street
Bristol, CT
(860) 584-2725
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57 Arch Street
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83 Whiting Street
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58 Scarlett Drive
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35 Oak Street
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